CRM™ Managed Services
Our Salesforce CRM™ managed services
Revolve Softech Salesforce CRM Managed Services allows you to outsource your Salesforce™ product(s) for maintenance, support, development and new enhancements to a partner company, who provides your team support while proactively and strategically managing your Salesforce™ systems. There are various support options to choose from based on the complexity of your setup and ongoing needs.
Solutions
Comprehensive managed services include
Development
Support for development activities such as Triggers, Lightning component, VF pages, integration to external system.
Customizations
Customization activities on existing implementation including but not limited to Fields, page layouts, processes, Workflow, Lightning flow, Quick actions, custom objects, validation rules etc.
New features
Addition of new features available in Salesforce™ which are either introduced in new release or were not utilized earlier.
Data Migration
Support on data import, export and update activities.
Analytics: Create reports, dashboard, report types, scheduling of reports, export of reports etc.
Security Audit
Controlling who has access to what records and features in Salesforce™, login policies, user management etc.
Trainings
Training for internal admin, users for managing instance or adoptions trainings.
Supported Products
We have a wide range of support services for the salesforce™ ecosystems with expertise on various industries and platforms.
Benefits
Trusted Advisors
Through regular meetings with stakeholders your Managed service company will be able to understand your overall Salesforce™ roadmap and become your trusted advisor. We will not only support on the feature you requested but also audit and suggest the next steps for better adoption and system improvements.
One Stop Solution
Our support packages includes Consultant, Administrator, Developers and QA to manage all activities. Client gets the advantage of a single point of contact (Account manager assigned to your account) to get everything done on Salesforce™.
Economy of Scale
As your business grows, you might want to include more features or start using functionalities which were not used earlier. When you use a managed service you can scale your business up or down with nothing more than a simple discussion.
Cost Effective
Since managed service plan includes all the resources you need to handle activities on your Salesforce™ instance you do not need to hire people with specific skill set which you might not need to work full time or are just needed for a short period. Manage package provides you a bucket of hours every month on a nominal cost.
Pricing Model
We offer multiple options for our Salesforce CRM managed services to choose from, they are customizable based on needs for our clients.
Basic
Designed for companies with core cloud i.e Sales, Service or CommunityIncludes
- Monthly commitment of 40 hours
- Complete support on Salesforce™ clouds
- Dedicated Account manager as point of contact
- 1 Dev/Admin, 1 Consultant and 1 QA assigned on project
- Daily progress report on activities
- Defined SLA based on case priority (mutually agreed)
Pro
Designed for companies using any cloud (other then SFMC) and integrationsIncludes
- Monthly commitment of 60 hours, with carry forward to remaining unused hours
- Complete support on Salesforce™ clouds
- Dedicated Account manager as point of contact
- Resources assigned as per need
- Daily progress report on activities
- Defined SLA based on case priority (mutually agreed)
Custom
Custom solutions for enterprise customersIncludes
- Demand based hours allotted for every month, with carry forward of remaining
- Support on salesforce™ clouds including SFMC
- Dedicated Account manager as point of contact
- Resources assigned as per need
- Daily progress report on activities
- Defined SLA based on case priority (mutually agreed)
