solutions

CRM™ Managed Services

Our Salesforce CRM™ managed services

Revolve Softech Salesforce CRM Managed Services allows you to outsource your Salesforce™ product(s) for maintenance, support, development and new enhancements to a partner company, who provides your team support while proactively and strategically managing your Salesforce™ systems. There are various support options to choose from based on the complexity of your setup and ongoing needs. 

Solutions

Comprehensive managed services include

  • software

    Development

    Support for development activities such as Triggers, Lightning component, VF pages, integration to external system.

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    Customizations

    Customization activities on existing implementation including but not limited to Fields, page layouts, processes, Workflow, Lightning flow, Quick actions, custom objects, validation rules etc.

  • feature-1

    New features

    Addition of new features available in Salesforce™ which are either introduced in new release or were not utilized earlier.

  • migrating

    Data Migration

    Support on data import, export and update activities.
    Analytics: Create reports, dashboard, report types, scheduling of reports, export of reports etc.

  • padlock

    Security Audit

    Controlling who has access to what records and features in Salesforce™, login policies, user management etc.

  • presentation

    Trainings

    Training for internal admin, users for managing instance or adoptions trainings.

Supported Products

We have a wide range of support services for the salesforce™ ecosystems with expertise on various industries and platforms.

Benefits

  • team

    Trusted Advisors

    Through regular meetings with stakeholders your Managed service company will be able to understand your overall Salesforce™ roadmap and become your trusted advisor. We will not only support on the feature you requested but also audit and suggest the next steps for better adoption and system improvements.

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    One Stop Solution

    Our support packages includes Consultant, Administrator, Developers and QA to manage all activities. Client gets the advantage of a single point of contact (Account manager assigned to your account) to get everything done on Salesforce™.

  • fluctuation

    Economy of Scale

    As your business grows, you might want to include more features or start using functionalities which were not used earlier. When you use a managed service you can scale your business up or down with nothing more than a simple discussion.

  • budget

    Cost Effective

    Since managed service plan includes all the resources you need to handle activities on your Salesforce™ instance you do not need to hire people with specific skill set which you might not need to work full time or are just needed for a short period. Manage package provides you a bucket of hours every month on a nominal cost.

Pricing Model

 We offer multiple options for our Salesforce CRM managed services to choose from, they are customizable based on needs for our clients. 

Basic

Designed for companies with core cloud i.e Sales, Service or Community
  • Includes
  • Monthly commitment of 40 hours
  • Complete support on Salesforce™ clouds
  • Dedicated Account manager as point of contact
  • 1 Dev/Admin, 1 Consultant and 1 QA assigned on project
  • Daily progress report on activities
  • Defined SLA based on case priority (mutually agreed)

Pro

Designed for companies using any cloud (other then SFMC) and integrations
  • Includes
  • Monthly commitment of 60 hours, with carry forward to remaining unused hours
  • Complete support on Salesforce™ clouds
  • Dedicated Account manager as point of contact
  • Resources assigned as per need
  • Daily progress report on activities
  • Defined SLA based on case priority (mutually agreed)

Custom

Custom solutions for enterprise customers
  • Includes
  • Demand based hours allotted for every month, with carry forward of remaining
  • Support on salesforce™ clouds including SFMC
  • Dedicated Account manager as point of contact
  • Resources assigned as per need
  • Daily progress report on activities
  • Defined SLA based on case priority (mutually agreed)