News & Events

Summer 24 release
Posted by Saurabh Singh

Get ready for Salesforce Summer ’24 Release!

News & Events, Salesforce


Get ready for Salesforce Summer ’24 Release!

Are you ready? It’s almost time for the Summer ’24 Salesforce Release!

Below are the most important dates you’ll want to mark in your calendar for Summer ’24.

1. April 16: Be Release Ready with Summer ’24 features for admins

Starting on April 16, salesforce will publish blog posts on the Admin Blog to help you Be Release Ready with Summer ’24 features. Get ready to dive into blog posts featuring Summer ’24 flow enhancements, Public Group Summary, User Access Summary, and more!

As blog posts and more release resources become available, they will be updating the Be Release Ready page with all the resources and information you need to get started with Summer ’24.

2. April 18: Get early access by signing up for a pre-release org

Admins can sign up for a pre-release Developer Edition environment (Salesforce will add the link here when it becomes available), which is full of all the Summer ’24 features to explore to your heart’s content. Developer environments are stand-alone environments where you can learn, build, and get comfortable with features and functionality. If you already had a pre-release org for Spring ’24, you can log back into that one.

Please note that beginning with the Summer ’24 Release, the Customer Pre-Release Program will reside on Hyperforce. Any new pre-release orgs signed up starting April 18, 2024 will be created on this new Hyperforce environment. Existing, active Pre-Release orgs will be migrated to Hyperforce by June 30, 2024.

3. April 24: Review the Release Notes

Search the products you use for release updates in the Release Notes section of Salesforce Help. The notes will go live April 24 and we will share the link here.

Get help from the community! With each release, there are a number of blogs by community members who break it down. Check out the Release Readiness Trailblazer Community Group where you can continue to get updates, share your favorite features, and ask questions about the upcoming release.

4. May 9 before 5 p.m. PT: Be sure to refresh your Sandbox

Once you’ve explored the pre-release org and reviewed the Release Notes for features that are important to you, it’s time to try out features related to your customizations in your sandbox. This is a great time to evaluate how specific features may be useful or impact the way your organization uses Salesforce.

During each release, there is a group of sandboxes slated to remain on the non-preview instance (i.e. the current release) while there is another group of sandboxes that will upgrade to the preview instance.

Use the Salesforce Sandbox Preview Guide to determine the plan for your sandbox instance(s). Below are screenshots of the tool where you can search by sandbox instance and then specify what you want to do with your sandbox — stay on the non-preview or move to preview. It will then instruct you to refresh your sandbox to get to the desired instance or that there is no action needed because your sandbox is slated for the desired instance.


If you want to learn more about this process and why you should be on a sandbox preview, take the Get Early Access with the Sandbox Preview Trailhead module.

If your sandbox is not slated to be updated to preview, take action before 5 p.m. Pacific Time on May 9 to get early access to all the Summer ’24 features in one of your sandboxes. Check out this Help Article for instructions on exactly how and when to refresh your sandbox.

5. May 10: Sandbox preview begins

Check your sandbox instance on Trust for your sandbox upgrade window. Just like the pre-release org, sandbox preview gives you the opportunity to test new features against your own customizations without affecting your live environment.
Now is a good time to check out Release Updates in Setup. This is where you go to review and activate release updates to improve org performance, security, business logic, and usability. See which items need your action, which updates are due soon or overdue, as well as updates that have been archived.

6. May 29-31: Release Readiness Live

Hear directly from the product managers delivering the most impactful features in Summer ’24 by tuning into Release Readiness Live! With 6 shows (Sales, Service, CRM Analytics, Flow, and Admin and Developer Previews) over 3 days, you’ll get to see live demos and even livelier discussions answering your questions – live – about Summer ’24 features. Tune in on Salesforce+.

7. May 17, June 7, June 14: Summer ’24 arrives!

Check the Maintenance Calendar for exactly when your Salesforce org will get the Summer ’24 features. Scroll through the list and check your Salesforce instance (NA__, EMEA__) against the release dates listed in the calendar. Once the release window has passed for your environment, you’ll have access to the newest features in your production environment!

To learn more, get in touch with us!

top-10-advantages-of-a-salesforce-consulting-partner
Posted by Saurabh Singh

Top 10 Advantages of a Salesforce Consulting Partner

News & Events, Quick Tips


Top 10 Advantages of a Salesforce Consulting Partner

More is needed to stay ahead of the competition than just innovative goods and services. It need a strong, adaptable infrastructure that can change with the market’s constant developments. This is where the top customer relationship management (CRM) software in the world, Salesforce, comes into action. Moreover, working with a Salesforce consulting partner to fully use Salesforce’s potential turns out to be a wise strategic choice with a number of advantages.

These days, using Salesforce has become a must for companies operating online. If you’re thinking about integrating Salesforce into your operations, you should think about the advantages of working with a Salesforce Consulting Partner.

Salesforce Consulting Partners: Who Are They?

Salesforce consulting partners are businesses that help clients with the appropriate Salesforce implementation techniques. Salesforce has developed a partnership programme that allows businesses of all sizes to expand their influence across industries. These businesses go through extensive verification in order to guarantee that every customer obtains the appropriate and reliable services.

These partners assist their clients in finding the optimal solution for their particular company needs by bringing industry-specific experience to the table.

Benefits of working with Salesforce Consulting Partners:

  1. Knowledge that Transcends Boundaries

    Although Salesforce is a strong platform, it takes time and experience to become proficient with all of its nuances. Partners in Salesforce consulting are seasoned experts that have a thorough understanding of the features and functionalities of the platform. Businesses may quickly manage the complexity of Salesforce implementation, customisation, and optimisation by utilising their experience. This knowledge goes much beyond technical aspects to include a thorough comprehension of industry trends and best practices.

  2. Customised Solutions for Special Business Requirements

    Every company is different, and every set of needs calls for a different kind of solution. Salesforce consulting partners collaborate closely with businesses to comprehend their objectives, workflows, and obstacles. Using this knowledge, they create solutions that are specifically tailored to the needs of the company. Salesforce becomes a customised asset rather than a generic tool when a consulting partner develops new apps, streamlines processes, or integrates third-party resources.

  3. Quicker Timelines for Implementation

    In the commercial world, time is of the essence, and a drawn-out implementation process can reduce output and profitability. Salesforce consulting partners expedite the implementation process by utilising their experience. Their experience with common problems and practical fixes makes it possible to implement Salesforce more quickly, cutting down on the time it takes from planning to execution. Revolve Softech has assisted clients in resolving business issues. Agility is essential in fast-paced industries where maintaining an advantage over competitors is critical.

  4. Enhanced Training and User Adoption

    Installing software is only one aspect of implementing Salesforce; another is making sure users recognise and utilise the program’s full capabilities. Comprehensive training programmes are offered by Salesforce consulting partners, which are customised for various user roles inside the company. This focused strategy promotes more rapid and efficient user uptake. Consulting partners give teams the tools they need to confidently understand and use Salesforce, ensuring that the investment in CRM generates real business value.

  5. Ongoing Maintenance and Assistance

    Both the business environment and an organization’s needs are ever-changing. Following the first deployment, Salesforce consulting partners continue to offer support and maintenance. Consulting partners serve as key friends for Salesforce users during all stages of the process, whether they are debugging problems, applying upgrades, or scaling the platform to handle expansion. Salesforce will always be a flexible and responsive platform that changes with the company thanks to this ongoing support.

  6. Economical Remedies

    Working with a Salesforce consulting partner might prove to be financially advantageous over time, despite the perception held by some that consulting services are an extra investment. The deployment is more successful and economical because of the shortened implementation deadlines, lower error rate, and better utilisation of Salesforce features. Furthermore, the customised solutions developed by consulting partners reduce the need for time- and resource-consuming post-implementation customisations and tweaks.

  7. Strategic Alignment for Upcoming Expansion

    Salesforce is a business growth accelerator rather than merely a CRM platform. Salesforce consulting partners plan strategically for an organization’s future growth in addition to attending to its current demands. They use their knowledge of Salesforce and market insights to make sure the CRM strategy is in line with the larger objectives of the company. This innovative strategy makes sure that Salesforce develops into a scalable, future-proof solution that changes in tandem with the organization’s rate of expansion.

  8. Obtaining Advanced Functionalities and Innovations

    Salesforce is a dynamic platform that adds new features and improvements all the time. For internal teams, keeping up with these changes and knowing how to take advantage of them may be a difficult undertaking. Conversely, Salesforce consulting partners remain up to date on the most recent developments since they are fully integrated into the Salesforce ecosystem. Businesses can have access to cutting-edge technologies and developments that can provide them a competitive advantage in their field by partnering with them.

  9. Strengthened Data Protection and Observance

    Protecting consumer data is a non-negotiable in a time when compliance problems and data breaches are major concerns. Salesforce consulting partners possess extensive experience in putting in place strong security protocols and guaranteeing adherence to industry rules. Consulting partners put securing sensitive information first, from data encryption to user access controls, giving stakeholders and consumers confidence in the CRM system’s integrity.

  10. Quantifiable ROI (return on investment)

    Salesforce implementation is an investment, and like any investment, companies hope to see a clear profit. Salesforce consulting partners link the CRM strategy with key performance indicators (KPIs) and business objectives in order to achieve quantifiable return on investment. Whether it’s increasing customer satisfaction, increasing sales efficiency, or optimising internal procedures, consulting partners concentrate on producing results that are measurable and directly related to the influence on the bottom line.

Conclusion

It is not only a choice, but a strategic need for modern businesses to fully utilise Salesforce given the competitive nature of the market. Salesforce consulting partners are like spark plugs that drive businesses towards smooth deployment, efficient workflows, and long-term expansion.

With our extensive experience, Revolve Softech, your reliable Salesforce Consulting Partner, offers specialised solutions, tactical planning, and ongoing assistance. To learn more, get in touch with us!

Posted by Saurabh Singh

Launched as an improved all-in-one CRM solution for expanding businesses, “Salesforce Pro Suite”

News & Events, Salesforce



Launched as an improved all-in-one CRM solution for expanding businesses, “Salesforce Pro Suite”

Salesforce revealed the general release of Pro Suite, an all-in-one, customisable, and scalable solution designed to assist small businesses in launching and growing their use of the best AI CRM. With just one ready-to-use and simple-to-implement solution, Salesforce Pro Suite, powered by Einstein 1 Platform and Data Cloud, assists companies in growing their operations.

The Salesforce Pro Suite builds upon the features of the Starter Suite, which helps small businesses get the most out of their CRM right away. These features include assisted onboarding, pre-built dashboards, reporting templates, and built-in AI. Employees can complete important duties like tracking sales leads, handling customer support problems, emailing customers, collecting direct payments, and more swiftly with Starter.

Pro Suite provides a smooth transition from Starter Suite to give expanding companies the resources they require to handle increasingly intricate business procedures. Pro Suite offers more customisation options and sophisticated capabilities, like live chat for customer support, sales forecasting and quoting, workflow and process automation, in addition to the features of Starter Suite.

Pro Suite benefits companies by:

  • By using campaign templates, content personalisation, and performance analytics, you can increase lead generation by reaching the right prospects at the right moment with the appropriate message.
  • Streamline revenue collection by forecasting, quoting, and accepting direct online payments to accelerate sales.
  • With chat and message features available on consumer websites and applications, you can quickly respond to client inquiries.
  • Utilise AppExchange, Salesforce’s dependable business cloud marketplace, to expand the capabilities of AI CRM. With an ecosystem of apps and professionals, it can generate outcomes for every department, product, or industry.

Q. Why did Salesforce develop the Pro Suite?

According to a recent Slack survey, 40% of small businesses think 2024 will “make or break” their company, and technology will be a major area of focus for them. Concerned about feeling as though the technology they use for their business is antiquated, they lack the funds to update it.

In order to assist, Salesforce sought to compile the most useful and user-friendly bundles of our products just for small business owners. In order for these business owners to succeed fast, Salesforce also wanted to make it easy to use and scale with a straightforward user interface.

Q. What distinguishes Pro Suite from Starter Suite?

The primary goal of Starter Suite was to assist small businesses in need of an easy-to-use, off-the-shelf CRM that could yield immediate benefits for the entire company. Salesforce have received nothing but great feedback for this solution. They adore the easy-to-use, quick-to-set-up features that cover their firms’ needs in marketing, sales, customer support, and now e-commerce.

Additionally, as their business becomes more sophisticated, Salesforce discovered that a large number of clients seek a smooth growth path to unlock new features. This is what inspired us to create Pro Suite, which supports companies prepared for the next phase of growth with more sophisticated sales and service features and deeper customisation, automation, and integration capabilities.

With the addition of more sophisticated features from Salesforce corporate platform, such as Forecast Management, Direct Payment Links, In-App and Web communications, Custom Apps and Objects, Flow Automation, and access to AppExchange for expanded functionality, Pro Suite provides all the great features of Starter Suite.

Q. For whom is Pro Suite designed?

For expanding companies that required additional capabilities and customisation as they grew beyond what Starter Suite could offer, Salesforce created Pro Suite.

Thus, for instance, it is possible that different tech platforms used by a small consulting firm to handle client emails, phone calls, and meetings need to be integrated.

Pro Suite provides businesses with the tools to combine their sales, service, marketing, and commerce systems into a single view of their operations on a single platform, which is useful if you’re a member of an installation team within a larger manufacturing company and need to manage contractors and subcontractors alongside forecasted revenue and expenses.

With the addition of more sophisticated features from our corporate platform, such as Forecast Management, Direct Payment Links, In-App and Web communications, Custom Apps and Objects, Flow Automation, and access to AppExchange for expanded functionality, Pro Suite provides all the great features of Starter Suite.

Q. How does combining all of their systems into one platform prepare expanding companies for success in the future?

Businesses are faced with ever-rising client expectations in today’s digitally first environment. They are looking to AI and automation to boost productivity and expand their business in order to satisfy these expectations. To give the reliable experiences that customers demand, they do, however, need a solid data base.

Gathering all of their client information in one location is the first step in doing this. Pro Suite uses Data Cloud to create a single, unified view of corporate data that is typically dispersed across several IT platforms and departments.

In order to provide business users with a complete, 360-degree view of their customers and to power CRM, AI, automation, and analytics across any business process, Data Cloud connects, federates, and harmonises any type of data from any product or system and connects it back to the Salesforce applications that they use on a daily basis.

Q. What distinguishes Pro Suite from its competitors?

Salesforce’s Einstein 1 Platform provides the full force of Salesforce Pro Suite. In contrast to its rivals, Salesforce has long led the CRM market. We based Pro Suite on the same expandable platform that has underpinned our clients’ success for 25 years.

Customers may start using the #1 AI CRM in the world quickly and easily with Pro Suite and scale it smoothly. Customers will never outgrow Salesforce, in contrast to other point solutions. For any distinct industry or business need, Salesforce offer a range of solutions, both large and small. Customers of Salesforce won’t ever need to tear down and replace current implementations in order to obtain the ideal solution for their requirements. Salesforce provide multiple upgrade pathways that are totally customisable, ranging from Starter and Pro Suite to our highest-tier Einstein 1 Sales Edition.

Q. What is the success rate of Pro Suite among customers?

With Pro Suite, a lot of clients are already having success. One such is Nucliq, a 10-person preventive healthcare startup that creates at-home gut health tests.

Nucliq wanted to get into the B2B market, therefore they required a CRM that could organise data from spreadsheets and various platforms. They also needed a solution that would be simple to use and grow with them. They selected Pro Suite after weighing their alternatives, which included HubSpot and Monday.com.

They can now track transaction flows because Pro Suite gives them a single source of truth for all of their deals. In order to manage their manufacturing forecast and track kits that are delivered to clinics, they also have visibility into planning deadlines, which makes it simple for them to respond to client inquiries.

Posted by Saurabh Singh

SALESFORCE DEVELOPMENT PARTNER: WHY YOU NEED ONE?

News & Events, Salesforce


SALESFORCE DEVELOPMENT PARTNER: WHY YOU NEED ONE?

Every company needs a magic genie if it hopes to grow every year. A magic genie can be a helpful ally in these hard years of fierce competition. Even though there isn’t a genie available, there is a viable substitute. A CRM tool is a tool that helps you manage the relationships and engagement with your customers. Here are some shocking facts for those who are still unaware of the existence of a CRM tool like Salesforce:


  1. 80% of Fortune 500 businesses utilise Salesforce
  2. Over 150000 clients use it worldwide
  3. The conversion rate increases by 200% when CRM tools are used
  4. A CRM tool has proven beneficial for 45% of businesses
  5. After implementing CRM, the sales team’s utility increased by 80%
  6. Following CRM adoption, the marketing team experienced a 45% increase in utility

Salesforce is the most popular CRM tool available. It is renowned for being a “low code” platform and for having extensive customisation capabilities. Many businesses try their own hand at Salesforce development and implementation because of the low code concept. It may seem like the perfect option for businesses looking to cut expenses, but when problems arise and the platform’s knowledge isn’t available, those businesses will wish they had partnered with a Salesforce Development Partner, a certified partner of Salesforce Inc. that offers advice, customisation, integration, and implementation solutions. A Salesforce Development Partner like Revolve Softech designs distinctive websites and business apps because every company is different. The partner’s numerous teams collaborate, understand problems and requirements, and then use technology to develop solutions that support the growth of the business. When you work with a certified Salesforce development company, you can expect superior quality work in a shorter amount of time than you can with a “DIY” approach.


The advantages of working with a Salesforce Development Partner are as follows:

  1. Professional knowledge: Salesforce development partners have a committed group of knowledgeable professionals on staff. The group works together to comprehend business objectives, metrics, processes, and models. Additionally, they look for areas where the current workflows and processes could be strengthened or filled. The end product is a document that lists personalised tech tools solutions to allay your fears and position you for success.
  2. Boost customer satisfaction: As we all know, retaining customers means that a business will make more sales. The team, certified in Salesforce and with extensive experience, helps develop and implements customised strategies that lead to an improved customer experience. They seal the weaknesses in the armour, resulting in happy and satisfied customers.
  3. Organisational customisations: Salesforce’s extensive customisation capabilities are its best feature. And only an individual who has extensively explored its depths over time can truly capitalise on this. One benefit of becoming a Salesforce Development Partner is this. You can create distinctive organisations for people and teams with their assistance.

Only three of the reasons why companies require a Salesforce Development Partner to succeed have been covered. One of the top Salesforce Development Partners is Revolve Softech. To find out more about us and our offerings, get in touch with us.

outsource SFMC Campaign
Posted by Saurabh Singh

5 Powerful Reasons To Outsource Your SFMC Campaigns

News & Events, Quick Tips, Salesforce
outsource SFMC Campaign

5 Powerful Reasons To Outsource Your SFMC Campaigns

Learn how your brand can benefit by outsourcing SFMC campaigns to external SFMC experts …

You simply cannot overlook the importance of email marketing as a tool for business promotion and marketing. If you personalise your campaigns and craft compelling, one-of-a-kind, and persuasive messages for each campaign, email marketing can be your brand’s most powerful tool. The appropriate email marketing tool can help in this situation. The Salesforce Marketing Cloud (SFMC) is introduced.

One of the best email marketing platforms is SFMC because it gives businesses the ability to manage loyalty programmes, digital advertising, email and social media marketing, marketing automation, and audience segmentation. Delivering highly personalised content and experiences based on customers’ preferences and behaviours, running effective customer outreach programmes, and building omnichannel customer journeys are all made simple with SFMC.

Having said that, in-house email marketing teams may find it difficult to manage SFMC due to its complexity. Hiring experts for salesforce development and campaign management is the best way to minimise overwhelm and fully utilise SFMC. In addition to these advantages, working with salesforce outsourcing providers can offer you many more. Continue reading to see these advantages for yourself.

The Benefits Of Outsourcing SFMC Campaigns

Some businesses would rather handle their own SFMC email marketing. While this strategy is not always effective, it can, particularly when the marketing programme is expanding and the internal team lacks the flexibility to quickly adapt to changing market conditions or customer demands. Marketing teams frequently discover that even with SFMC’s easy setup, automation features, extensive template library, and integrated AI engine for email optimisation, using it is not simple.

So how can you leverage these features to create email campaigns that stand out without having to deal with the associated complexity?

The solution is to outsource!

You can create successful email marketing campaigns, win over target audiences, and outperform your rivals with the aid of an outside team of Salesforce email specialists, developers, campaign managers, and testers. This is as a result of them:

1. Use Our Advanced SFMC Knowledge To Strengthen Your Brand

It’s possible that your internal email marketing team has already created a few brief email campaigns. Making a campaign for a small group of leads, customers, or prospects is not the same as making a campaign for thousands of subscribers. Big campaigns need a lot of preparation and work. Additionally, they need experts in each of the following fields related to email marketing:

  • Strategy and Planning
  • Design
  • Content
  • A/B testing
  • Deliverability
  • Analytics
  • Project Management

Your SFMC programme can be outsourced to obtain specialised personnel with a focus on these areas. You will receive highly skilled programmers, template designers, UI/UX specialists, copywriters, email marketing strategists, campaign managers, and analytics professionals who will use their knowledge to produce the greatest outcomes. More importantly, they will collaborate to organise, implement, and start your campaigns in a way that will increase your chances of success.

The top SFMC email marketing experts stay up to date on all the new features and functionalities that are frequently added to SFMC. As a result, they can keep providing the SFMC knowledge required for campaigns to be successful, irrespective of the target audience, budget, or campaign objective.

2. Will Help You Save Money

There are several components involved in the price of your SFMC email marketing campaign. The first is the platform’s purchase price. For instance, you will need to pay $400 per month for the Marketing Cloud Engagement tool in order to use personalised promotional email marketing. If you require personalised marketing automation with email solutions, the price can reach $1,250 per month, and if you need SFMC’s personalised cross-channel strategic marketing solutions, the monthly cost can reach $3,750.

It will also cost you money to hire SFMC experts. As per Glassdoor, the approximate yearly salary for a Salesforce email marketing specialist in the United States is $67,060. While SFMC administrators can make between $91,000 and $130,000 a year, SFMC architects can make between $67,000 and $150,000. In addition, there will be expenses for recruiting, onboarding, benefits, bench staff, equipment, training, and absenteeism/vacations. The more personnel you have on staff, the more money you will have to spend on your email marketing campaign.

Then there are the other costs associated with your SFMC email program:

  • Data migration
  • Integration with other systems
  • Maintenance
  • Subscriber list management
  • Platform customization

Many of these expenses can be avoided or reduced by outsourcing your SFMC email marketing campaign. Additionally, you will have access to SFMC specialists who will charge significantly less for their professional services than internal teams would. Certain outsourcing partners offer their expertise and services on a temporary basis, so you won’t be locked into an expensive, long-term contract. In order to avoid unpleasant surprises or unforeseen expenses, some companies also offer predictable or tiered pricing models.

3. Will Hit The Ground Running

It will be necessary to train your internal SFMC team on your brand goals, marketing procedures, and business objectives. Onboarding and training can take some time. For team members to become comfortable and competent enough to plan and execute successful SFMC campaigns, it may take even longer. You should not expect quick results from them as a result. Additionally, you might need to postpone some tasks until they demonstrate their viability.

You can eliminate needless waiting and onboarding time by working with an outsourced team. They have a nearly flat learning curve due to their high level of SFMC proficiency and extensive deployment experience across numerous industries and businesses. As they require minimal or no onboarding, you can launch any type of campaign straight away.

The external team will also help your internal team with all these crucial email marketing tasks:

  • Create a campaign plan
  • Segment the target audience
  • Design and optimize Salesforce HTML email templates
  • Test email messages before sends
  • Track and analyze campaign results
  • Leverage SFMC’s Einstein AI to find campaign optimization opportunities (subject lines, send times, copy, etc.)

Some SFMC outsourcing companies are available 24×7 so their experts are always standing by to quickly resolve issues and help you drive business growth with SFMC email marketing.

4. Will Deliver Measurable Results

What you are unable to measure, you cannot improve. This particularly applies to email marketing. When internal teams lack motivation, they occasionally fail to produce quantifiable outcomes. Outsourced companies have a strong incentive to produce quantifiable outcomes for your email campaigns because their engagement contracts are frequently conditioned on the quality of the work they produce.

What are your email marketing objectives?

  • Increase opens and clickthroughs?
  • Boost email-led conversions?
  • Reduce bounces?
  • Minimize unsubscribes?
  • Grow your email list?
  • Increase overall ROI?
  • Generate more leads?

An outsourced email marketing company will comprehend your objectives and determine which metrics and key performance indicators (KPIs) need to be monitored in order to gauge your progress. Additionally, they will put in place the procedures and equipment needed to make every SFMC campaign for your company produce noticeable outcomes.

5. Can Scale With Your Growing Email Marketing Program And Brand

A strong platform for creating and distributing a variety of email campaigns is SFMC. You can programmatically initiate campaigns that are triggered when a customer performs a particular action, like signing up or making a purchase. Sending out newsletters on a regular basis will help you share valuable branded content with your audience. You can also use engagement and re-engagement emails to stay in touch with past and present customers, convert hesitant shoppers into enthusiastic buyers, and much more.

Perhaps you aren’t sending out all of these distinct campaigns. Right now. However, you can scale your email marketing programme to include some or all of these campaign types as your clientele and brand grow. The finest Salesforce outsourcing firms can easily manage the duties of various campaign kinds for your brand, including bigger, more intricate campaigns. To swiftly expand your email marketing programme, their SFMC email specialists, project managers, developers, copywriters, and designers will put their skills to work.

They will also provide you with the self-assurance to concentrate on your main branding and marketing campaigns. Give all campaign planning and execution to a group so you can focus on handling the in-house marketing duties and activities.

Over To You!

You can create more intelligent email campaigns more quickly by outsourcing Salesforce development. Engaging with your target audience and creating relevant email content that appeals to them will be made easier with the correct campaign partner. Additionally, they will track email performance, personalise every message to appeal to your “audience of one,” set SMART goals for each campaign, and generally take all necessary steps to increase your marketing ROI.

You and your business stand to benefit greatly from collaborating with the SFMC email experts at info@revolvesoftech.com. With a team that is totally committed to your success, set the stage for SFMC email marketing success.

Winter Release 2024
Posted by Saurabh Singh

Salesforce Winter’24 Release Notes

News & Events, Quick Tips, Salesforce
Winter Release 2024

Salesforce Winter ’24 Release Notes

The Winter ’24 release helps you work smarter with new product innovations built on AI + Data + CRM.

What’s New for the Salesforce Release Notes?

Learn about new features that make the Salesforce release notes easier to use. Think of this page as release notes for the release notes and check back each seasonal release to see what’s new and improved. Salesforce also welcome your feedback!

How to Use the Release Notes

Our release notes offer brief, high-level descriptions of enhancements and new features. Salesforce include setup information, tips to help you get started, and best practices to ensure your continued success.

Get Ready for the Release

Reading the release notes is a great step in preparing for the release. These other resources help get you and your users ready for what’s coming your way. Salesforce add resources throughout the release when they become available, so check back often.

Release Notes for Features Released Monthly

Salesforce releases features and enhancements more frequently than three times per year for some products. Find out what’s new and read more about these features, as often as monthly, right here in the seasonal release notes.

Release Note Changes

Read about changes to the release notes, with the most recent changes first.

How and When Do Features Become Available?

Some features in Winter ’24 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.

Supported Browsers

Salesforce have made some changes to our supported browsers documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.

Salesforce Overall

Learn about new features and enhancements that affect your Salesforce experience overall.

Analytics

Analytics enhancements include new and updated features for Lightning reports and dashboards, CRM Analytics, analytics apps, Einstein Discovery, and Tableau.

Commerce

Commerce Cloud enhancements include new and updated features for B2B and D2C Commerce, Omnichannel Inventory, Salesforce Order Management, and Salesforce Payments.

Customization

Report on custom permission set and permission set group assignments. Use Dynamic Forms on hundreds more LWC-enabled standard objects.

Data Cloud

Manage the availability of a variety of features in your account. Enable Data Cloud objects and insights on your Contact or Lead standard or custom fields. Explore expanded record home page view customizations.

Development

Whether you’re using Lightning components, Visualforce, Apex, or Salesforce APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages for resale to other organizations.

Einstein

Get ready to work smarter with all that Einstein has to offer. Einstein enhancements include new and updated AI-powered features across Search, Commerce, Field Service, Sales, and Service. Plus, view all of our generative AI innovations in one place.

Einstein Generative AI

Supercharge your workforce efficiency with Einstein generative AI.

Enablement and Guidance

Deliver enablement programs focused on improving revenue outcomes for your company. Guide users to curated resources that can help them excel. Bring learning, career growth, skills development, and business-critical job performance to your users where they work in Salesforce.

Experience Cloud

Share CMS content from any workspace with your enhanced LWR site. Now all LWR sites that you create are enhanced. In other refinements to enhanced LWR, you can use Experience Builder to apply custom CSS to any component in the site, and use custom logic to apply flexible expression-based visibility rules to your components. You can also easily access and update the site’s global style sheet from a new folder in DigitalExperiencesBundle. Enjoy more efficient, secure authentication into all your Experience Cloud sites, and use your sandbox org to test how disabling your site’s content delivery network can affect your production org.

Field Service

AI-generated briefs keep mobile workers informed on work orders. Manage your busy team’s hours with work capacity, and use a flow to help you easily move to the Enhanced Scheduling and Optimization engine. Hard-working dispatchers can create work more efficiently with the updated Gantt and user experience. Stay current on maintenance needs with a host of asset attribute functionality. Customize documents to showcase your brand. Learn what’s driving Visual Remote Assistant efficiency by analyzing data on the Value dashboard. Mobile enhancements help workers manage error-prone data entry tasks. You can also streamline workflows by creating a customized tab bar suited to how your mobile team works.

Hyperforce

Hyperforce is the next-generation Salesforce infrastructure architecture built for the public cloud. It provides Salesforce applications with compliance, security, privacy, agility, and scalability and gives customers more choice over data residency.

Industries

Industries solutions shape Salesforce to the needs of your business, reducing the need for you to customize things yourself. Outcome Management and Context Service are now generally available. Improve engagement with stores and plan better promotions with Consumer Goods Cloud. Financial Services Cloud can now organize both internal and external data better with Data Cloud. Track grant recipients’ budgets with Grantmaking. Health Cloud can now bring its CRM data into Marketing Cloud with Marketing Cloud Engagements. Automate and improve warranty claim adjudication processes with Manufacturing Cloud. Plan your company’s social impact with materiality assessments in Net Zero Cloud. Manage the end-to-end lifecycle of contracts with Salesforce Contracts. Salesforce also have plenty of changes for Education Cloud, Nonprofit Cloud, Media Cloud, Industries common features, and many more.

Marketing

Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer, leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so that you can optimize your approach in real time and deliver better results.

Marketing Cloud Account Engagement

Make your Engagement Studio programs more precise with wait times less than a day. Copy assets from sandbox to production business units with API V5 for Flow, and free up system bandwidth by removing old visitor activity records.

Mobile

Salesforce Mobile App Plus now supports searching Briefcase for records, more easily accessible swipe actions on the Landing Page, list filters on the Landing Page, and quicker address configuration. Define your Mobile Publisher for Experience Cloud app’s default URL behavior and location-based permissions and push notifications. Use Briefcase Builder to apply custom metadata types to your mobile workforce’s offline record experience.

Revenue

Roll out Subscription Management quoting features selectively, without disrupting existing business processes. Give reps a centralized and consolidated view of assets for an account, and control order product conversion to assets. Salesforce CPQ now supports only standard quotes, and the Lightning Web Component rich text editor replaced CKEditor.

Sales

Supercharge your sales teams with fresh insights and enhanced productivity features in Winter ’24. Einstein Conversation Insights users can now create call summaries with one click thanks to Einstein. In Pipeline Inspection, see if the right people are involved in deals to help sales reps win. Get a detailed history of changes to opportunity splits, opportunity product splits, and teams to ensure accuracy, and that sales team members are correctly compensated. In Enablement, jump-start your sales teams with all the product and process knowledge needed to quickly open opportunities, close deals, and help achieve your company’s revenue outcomes.

Salesforce CMS

Find details for CMS content and translation export and import on the new Export & Import status tab. Publish content from CMS workspaces to enhanced sites and public channels. In enhanced CMS workspaces, prevent users from unpublishing content with dependencies. Assign workflows by content type, and automatically publish or unpublish content.

Salesforce Flow

Compose intelligent workflows with Flow Builder, OmniStudio, and Flow Orchestration. Integrate across any system with Flow Integration.

Salesforce for Slack Integrations

Use Slack and Salesforce together to connect with customers, track progress, collaborate seamlessly, and deliver team success from anywhere.

Security, Identity, and Privacy

Enhanced domains are enforced. Help your users move to your new URLs and prepare for the end of some redirections. Multi-factor authentication auto-enablement is in effect for the third phase of orgs. Develop local or 2GP packageable external client apps. Expand your Headless Identity implementation with passwordless login, identity for guest users, and improvements to headless registration. Monitor login IP ranges and tenant license usage details with more metrics. View what instance your tenants are running on. Get to know the new Privacy Center app. Configure external credentials for server-to-server integration using OAuth 2.0 client credentials or JWT authentication protocols. Assign the new Manage Named Credentials permission so that users can modify named credentials and external credentials. And manage group membership changes and insufficient access attempts with the new Group Membership Event and Insufficient Access Event types.

Service

Check out new features that enable customer service agents to work faster and more productively across customer service channels.

Work.com

Prepare your business, employees, and facilities. Respond to major events, such as the current COVID-19 crisis, with the apps and services in Work.com.

Other Salesforce Products and Services

Get the latest information on features from Customer Success Group, Heroku, and IdeaExchange.

Release Updates

Salesforce periodically provides release updates that improve the performance, logic, security, and usability of our products. The Release Updates page provides a list of updates that can be necessary for your organization to enable. Some release updates affect existing customizations.

Legal Terms

Salesforce made seasonal updates to Salesforce Legal Terms.

New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce
Posted by Saurabh Singh

New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce

News & Events, Quick Tips, Salesforce
New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce

New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce

  • New AI innovations automatically schedule appointments, predict job duration and necessary equipment, provide detailed briefings before arrival at the jobsite, and reduce time spent on invoicing and paperwork so mobile workers can focus on completing jobs fast and driving revenue.

  • Data Cloud gives companies a real-time view of asset condition, maintenance, and repair history, so they can proactively schedule services and keep equipment working with minimal downtime.

  • Customers including AAA – The Auto Club Group, Pella, and Ryder System, Inc. use Salesforce Field Service to drive operational efficiencies, generate revenue, and deliver fast service to customers.

Salesforce has announced new AI-powered Field Service innovations to help organizations across industries streamline field operations, increase productivity, and drive revenue while delivering trusted customer experiences.

With these new AI-powered capabilities, customers can self-book appointments and track the progress of their service visit on the messaging channel of their choice. And mobile workers can predict job duration and ensure they have the parts and equipment they need for a job; reserve work capacity to meet demand; and auto-generate briefings with the relevant data they need in advance of service calls.


The power of AI, data, and CRM

Application rates for young people seeking work as skilled tradespeople dropped almost 50% from 2020-2022 in the United States alone. Salesforce Field Service empowers organizations to equip teams with the same AI-powered tools used in their offices, ensuring companies have enough skilled, productive employees to keep their businesses thriving, and helping the next generation of frontline workers benefit from the AI revolution.


The news

Salesforce Field Service helps organizations turn routine service calls into revenue-driving opportunities. With Salesforce Field Service, teams can:

  • Respond faster with AI-powered Self-Service
    • Appointment Assistant is now available across multiple Salesforce products like Einstein Bots, and all messaging channels, including SMS, online chat and Apple Messages for Business. This enables customers to book and reschedule appointments, and check when their technician is on the way, reducing call volume and no-shows.
  • Increase workforce efficiencies with AI-powered insights
    • Proactive service with Data Cloud combines a unified view of customers and their assets — including customer purchase details, service history, and IoT signals on machine health — all in real time and at scale. With this unified data, Einstein can automatically schedule service appointments and job duration, the necessary parts or tools needed, and the right technician for the job.
    • Work Capacity Management lets companies reserve capacity for work they want to prioritize, like new installations, high-value customers, or unexpected service needs to meet customer demand.
  • Drive frontline productivity with AI-powered field tools
    • External Knowledge Search answers speeds up service delivery by leveraging generative AI to ensure frontline teams have access to the right customer, asset, and service history data prior to jobs. With AI-powered work summarization and onsite search answers, grounded in a trusted knowledge base, frontline teams can reduce mundane administrative work searching for answers and spend more time solving customer challenges.
    • Augmented reality capabilities with Apple’s ARKit help to measure, scan a room, and enable barcode scanning to speed up accurate data capture and get the job done faster.
    • Mobile quoting and document builder helps companies quickly create documents like invoices to complete work fast.
    • Salesforce Pay Now provides payment capabilities within the mobile app, empowering frontline workers to collect payment and generate upsell opportunities from one place, on the digital channels they’re already using.

“The rise of generative AI and related technologies is going to fundamentally change how work gets done, but the focus so far has largely centered on use cases for desk workers. That changes now. With the latest Field Service innovations, we are empowering the mobile workforce with the AI tools and real-time data needed to efficiently handle jobs and offload time-consuming administrative tasks, so they can focus on their craft, deliver great service, and generate revenue for their companies.”

Slack
Posted by Saurabh Singh

Slack’s new user interface has been developed with productivity and focus in mind

News & Events, Quick Tips, Salesforce
Slack

Today, Salesforce revealed that over the upcoming months, Slack will receive a significant design change that will improve user navigation, concentration, and access to an increasing number of crucial tools required for modern work.

 

Why it’s relevant:

  • Businesses are looking more and more for innovative methods of operation and productivity-enhancing solutions. In fact, the majority of leaders (71%) claim they are under pressure from the management of their organization to increase team productivity.
  • However, surveys also indicate that the number of business apps within organizations has risen by more than 10% in the last year, exceeding 1,000 on average. Additionally, less than 30% of systems are interconnected, resulting in data silos that increase expenses, redundant tasks, productivity barriers, and fragmented experiences.
  • The bottom line is that businesses that can consolidate the resources their employees utilize on a daily basis into one location will be more productive. Businesses now have a command centre for modern work with Slack that effortlessly unifies all of their apps in one location, automates administrative and time-consuming tasks, and unites teams on a single platform for collaboration.

 

Innovation in action:

The most recent version of Slack makes it simpler for users to use key tools to streamline their workday, navigate their channels and conversations to work faster with their teammates, and concentrate on what’s important to complete tasks without distractions.

    • A single perspective for finding the most crucial information No matter how huge their firm is, users can easily discover what they need with a default home screen for channels, direct messaging, and apps. Teams with Enterprise Grid subscriptions can now view channels from every workspace in Home. They no longer need to switch between many workplaces in order to focus on the information that is most crucial.
    • Dedicated attention for nonstop work: Teams can now more easily focus their attention, move across tools and chats more quickly, and use hover functionality to see what other people are working on. This new structure supports the various modes of working on Slack, whether that be focused work or collaborating with coworkers, and is intended to provide teams greater control over where they’re spending their time. For instance:
      1. Teams can jump into Activity as soon as they begin their day to catch up on critical work that is currently in action.
      2. Then, while they are between meetings, they can schedule some time to reply to their unread Direct Messages.
      3. They can also just save a message or action item to Later, where they can even set a reminder to ensure that it is finished on time if they need to return to it later.
      4. They can also find productivity-enhancing features in More, such as workflows, apps, and Canvas.
    • The most practical tools are just a click away: Moving swiftly through regular tasks is a simple but effective method to free up team time throughout the day for more important work. Teams may now start new channels, canvases, and huddles thanks to a new “create” button that makes tools accessible. And a new update to the Search experience means they can now click into each result to see its full context without having to jump back and forth as they look for what they need.

 

The Salesforce perspective:

“We know millions of people start and end their workday in Slack, so we took great care to ensure these improvements make it a more productive and pleasant home. The new experience helps teams stay better organized, focus on what’s important, and quickly access a growing set of tools in Slack.” — Noah Weiss, Chief Product Officer, Slack

Service GPT
Posted by Saurabh Singh

Salesforce Announces General Availability and Pricing for GPT-Powered Features for Sales and Service, Secured Through Einstein GPT Trust Layer

News & Events, Quick Tips, Salesforce
Service GPT

Salesforce Announces General Availability and Pricing for GPT-Powered Features for Sales and Service, Secured Through Einstein GPT Trust Layer.

Today, Salesforce announced general availability and pricing for Service GPT, Sales GPT, and the Einstein GPT Trust Layer, helping any organization drive productivity and personalize customer interactions with generative AI designed for enterprise security standards.

Users can leverage Service GPT to auto-generate personalized replies and automatically summarize customer interactions for future reference, while Sales GPT users benefit from AI-generated, personalized customer emails based on contextual customer data stored in Salesforce. The Einstein GPT Trust Layer prevents customer data from being stored outside Salesforce, meaning prompts and responses are not stored by third-party LLM providers, or used to train their models.

Why it’s relevant?

Generative AI helps organizations tailor customer interactions faster and at scale, and workers are quickly realizing the benefits. In fact, 68% of workers say generative AI will help them better serve customers, and employees estimate it will save them an average of five hours each week. That said, 73% of employees believe generative AI introduces new security risks, underscoring the need for organizations to leverage generative AI technologies built with trust first.

Salesforce AI solution

Salesforce is embedding Einstein GPT’s generative AI capabilities across all Salesforce products. And through the Einstein GPT Trust Layer, which provides enterprise-ready data security and compliance safeguards, organizations are empowered to increase productivity and engage with customers in personalized ways without sacrificing trust.

Generally available Service GPT features include:

  • Service Replies:

    Service GPT customers can auto-generate personalized responses grounded in relevant, real-time data sources, helping service agents resolve customer issues faster.

  • Work Summaries:

    Users can create wrap-up summaries of service cases and customer engagements based on case data and customer history.

Generally available Sales GPT features include:

  • Sales Emails:

    Reps can auto-generate personalized emails with CRM context, either from inside Sales Cloud or through Gmail and Outlook, with just a single click. This reduces a time-consuming, yet critical step in the sales process.

Sales GPT

Sales Emails will auto-generate personalized and data-informed emails for every customer interaction, streamlining sales prospecting and saving sales reps valuable time.

Generally available features in the Einstein GPT Trust Layer include:

  • Zero Data Retention:

    Enterprises are sometimes hesitant to explore generative AI due to a lack of control over where data is retained when it’s sent to an LLM. The Einstein GPT Trust Layer prevents customer data from being stored outside Salesforce, meaning prompts and responses are not stored by third-party LLM providers, or used to train their model.

  • Encrypted Communications: Encrypting communications over TLS safeguards prompts sent to an LLM, along with the responses sent back to Salesforce.
  • Data Access Checks: When a prompt uses customer data to generate a more tailored response, businesses need to ensure the only data added to the prompt is data the end user is allowed to access. Data Access Checks govern prompts by restricting data grounding to only the data allowed by the user’s permissions.
  • Feedback Store: For successful adoption, customers need feedback loops that enable past success to guide future outcomes. The Einstein GPT Trust Layer collects feedback data – including if generated responses were helpful or not, and if, for example, a service agent ultimately accepted, rejected, or modified that response – to improve the quality of prompts over time.
  • Audit Trail: Staying compliant while using AI is a key requirement of many enterprises. The Einstein GPT Trust Layer’s audit trail simplifies this by securely logging all prompts, outputs, interactions, and feedback data so teams can benefit from generative AI while meeting their compliance needs.

Salesforce perspective:

“Salesforce’s generative AI features, which take an open ecosystem approach and are powered by real-time, proprietary data, are empowering every organization to tap into the productivity and efficiency benefits of AI while ensuring enterprise-grade trust and data security remain at the center.” — Clara Shih, CEO of Salesforce AI

Pricing* (more details here)

  • Sales GPT is included in Sales Cloud Einstein at $50/user/month and includes a limited number of Einstein GPT credits.
  • Service GPT is included in Service Cloud Einstein at $50/user/month and includes a limited number of Einstein GPT credits.
  • As usage grows, customers can purchase Enterprise Expansion packs for Sales and Service teams.
  • Initially, only customers who have purchased Unlimited Edition, which includes the Einstein SKU**, will be eligible to use GPT-powered capabilities.

*These pricing details are provided for informational purposes only and subject to change and taxes and other fees. Restrictions apply. Contact our sales representatives for detailed pricing information.

Salesforce Promotes Digital Trust
Posted by Saurabh Singh

Salesforce Promotes Digital Trust and Innovation by Supporting AI Regulation

News & Events, Quick Tips, Salesforce
Salesforce Promotes Digital Trust

 

Similar to the internet and smartphones, artificial intelligence, especially generative AI, is the next major technological advancement. However, new technology has its limitations and has a number of problems, such as concerns with accuracy, prejudice and inequity, privacy and security, and content sourcing.

With AI, businesses must advance quickly and become more productive, but trust must come first. In order to address trust issues, Salesforce published five recommendations for safe generative AI development earlier this year.

Additionally, Salesforce offers customised, risk-based AI governance that distinguishes between contexts and uses of the technology, safeguards privacy, fosters trust, and promotes creativity.

 

Accessible, reliable, and moral AI

The key is a customised strategy: A one-size-fits-all regulatory approach might stifle innovation, undermine healthy competition, and drag out the adoption of technologies that consumers and companies all over the world are now utilising to increase productivity.


“A tailored approach is key: A one-size-fits-all approach to regulation may hinder innovation, disrupt healthy competition, and delay the adoption of the technology that consumers and businesses around the world are already using to boost productivity.”

For instance, while Salesforce supports ethical AI development across the board, a small team of engineers building a generative AI chatbot to teach college students to cook should be subject to fewer regulations and checks than medical professionals using AI tools to aid in patient diagnosis and care plan development.

Salesforce applauds legislators that take a sophisticated approach to creating regulations and who take into account the ideas below to guide society through this crucial period:

  • Framework based on risk: How technology is utilised has an impact, and some sectors, like healthcare, are more likely than others to put consumers and society at greater danger. Risk-based AI regulation would put the most emphasis on high-risk applications, particularly those with ramifications for the law, the economy, and ethics that could have serious negative effects or affect people’s rights and freedoms.

  • Differentiation based on use, context, and control: Regulation should make distinctions based on the uses, context, and controls of the technology and set guardrails accordingly. Developers of generative AI, for example, should be responsible for the models’ training and the training data, whilst individuals using the technology should define standards for how the tool should be utilised.

  • Laws governing data privacy: The cornerstone of ethical AI governance is the safeguarding of the fundamental human right to privacy. Data is the fuel for AI. To protect individual privacy inside the AI ecosystem, additional regulations tailored to generative AI should address the use and privacy of personal data when training future models.

  • Transparency: AI systems may function as “black boxes,” making it challenging to comprehend how they make decisions. People should be aware of the “why” behind AI-driven advice, given the tools to grasp it, and educated as to whether they are speaking with a real person or a computer simulation.

  • Responsibility and Governmental Oversight: One strategy to encourage responsibility and trust with high-risk AI systems is to conduct AI impact assessments. In terms of responsibility and compliance, licences or notifications can be helpful. However, they should be applied using a risk-based strategy that balances compliance with market access, competition, and innovation. Therefore, the field will benefit from the basic knowledge provided by risk management frameworks like those supplied by NIST.

  • Harmonisation and conformity to current regulations: Global data protection rules, for example, are just one of the many laws and policies that already exist that serve as barriers against AI. Regulators and other stakeholders should evaluate and make clear if these issues are covered by existing legislation as they create new guidelines.

  • Applications that are both universal and future-proof: Given the rate of invention, AI legislation should be globally interoperable and flexible while also being durable. Instead of being centred on a particular technology at a particular time, the regulations should offer a policy framework for the ethical development and deployment of AI systems.

 

Collaboration between the government, business, academia, and civil society is necessary

Salesforce aggressively engages with governments and all stakeholder groups to establish ethical, risk-based, and internationally applicable AI norms since AI is a significant and quickly growing issue in society.

  • Salesforce encourages collaborations between the public and private sectors, including as the G7 initiative and the OECD’s long-standing artificial intelligence (AI) initiatives.
  • In the US, Salesforce submitted comments to the Office of Science and Technology Policy (OSTP) and the National Telecommunications and Information Administration (NTIA) dockets on the AI Accountability Policy.
  • Salesforce applauds the ongoing developments of the EU AI Act and strongly urges that the risk-based approach be incorporated into the Act’s final wording.
  • In order to promote AI innovation, Salesforce has also promised to invest $4 billion in its UK operation over the next five years.
  • Through the U.S. National AI Advisory Committee, the Singapore Advisory Council for the Ethical Use of AI, Singapore’s AI Verify Foundation, and the U.S. Chamber of Commerce Artificial Intelligence Commission, Salesforce officials are actively engaged in multi-stakeholder talks.

Salesforce is dedicated to creating trustworthy, open, and accountable AI systems that put a priority on accuracy, fairness, privacy, and having a positive social impact. Salesforce will keep up this dedication as technology develops.

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